Refund policy

Due to the intimate nature of the products we sell, we are unable to accept returned merchandise for any reason. This policy allows you to be 100% certain that any item you purchase from us is clean, and has never been touched by another customer's hands. Ever.

However, we appreciate that this can make potential buyers somewhat uncertain about online purchases.

Here's what we've done to help:

1. As is the case within our physical brick & mortar stores, you can request that we verify that the toy is 100% functional before we charge you for the purchase.
2. If you would feel more comfortable seeing and purchasing the item(s) in person, you can visit one of our 3 retail locations in Calgary.
3. In order for you to make an informed decision, we make every attempt to give you as much information as possible about each item that we carry. This consists of : manufacturer descriptions, general dimensions, product images, our own reviews, and customer reviews.
4. Adult Source Calgary has been in business for 40 years. We are not a virtual or web-business only. We carry over 3000 individual products in each of our 3 stores. So you can be confident that we are a legitimate, well founded business working hard to make sure that your purchases are fun and trouble-free.

However, we DO welcome you to contact us with any product dis-satisfaction, as although we are unable to accept returned merchandise, we can often broker a replacement!